Which providers are eligible for electronic fund transfer (EFT)?

All contracted ActivHealthCare in-network providers located in the State of Georgia are eligible.

What is an Electronic Fund Transfer or “EFT”?

Electronic Funds Transfer (EFT) provides for electronic payments and collections. EFT is safe, secure, efficient, and less expensive than paper check payments and collections

How do I enroll in EDI?

To enroll, complete the enrollment paperwork.

Mail the original signed documents to:

    ActivHealthCare, Inc
    1926 Northlake Parkway, Suite 100
    Tucker, GA 30084

What will happen if claims are not sent to AHC or I-AHC when they should be?

There are several results from claims not being sent to AHC or I-AHC. These include:

  • Lower reimbursements
  • Higher out of pocket expense for patients
  • Frustrated providers and patients when they try to correct the claims
  • Delayed reimbursements
  • Increased cost
  • Lower fee schedules will be proposed by network affiliates to I-AHC
  • Opportunity for less provider friendly companies to secure contracts

Should I join other networks that compete with AHC?

AHC does not restrict providers from joining other networks. But there several points to consider. The large number of competitive networks is a driving force in lowering fee schedule. By supporting other networks, you are limiting AHC's ability to obtain fee schedules on your behalf. A network only exists because you join it. If AHC was the exclusive network for chiropractic, our ability to secure contracts on your behalf would greatly increase and many more carriers and clients would turn to us for access to you.

What are term summary sheets?

A term summary sheet is the summarization of the key points to a contract between AHC and its network affiliates. The term summary sheets are actually a part of your Provider Agreement. As new contracts are acquired, a new term summary sheet is sent to you.

The main components of the term summary sheet include:

Who owns Integrated-ActivHealthCare?

I-AHC is a wholly-owned subsidiary of ActivHealthCare, Inc. I-AHC currently operates in North Carolina, South Carolina, and Tennessee.

Why is there a problem viewing certain information on the Customer Service Center?

If you have Internet Explorer 10, you may have a problem viewing certain information. Some of the drop down menus may not work. You can easily resolve this issue by turning on you Compatibility View. You can turn it on or off through your tools or it may be located at the end of the address field at the top of your screen. See below. It looks like a piece of paper torn in half. Click on it to turn it on or off. If you still have a problem, give us a call.

Can providers opt out of networks?

Yes, a provider can refuse to accept a network affiliate. Notification must be received within 30 days of the date the term summary sheet is presented to the provider. If there is a change in the way one of our network affiliates does business or if there is an addendum to a contract, we will also allow for a provider to opt out of that network at that time.